Conversational AI vs Chatbots: What’s the difference?
Instead, AI Virtual Assistants never sleep, and they are in a 24/7 active learning modality. New intents, entities, and synonymous, phrasal slangs, and ways to resolve simple to complex end-user requests are continuously discovered, learned, and put into action almost in real-time. A continuous learning system which aims at 100% self-service automation for IT Service …
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